The Hotel Booking Agents Association (HBAA) and its members have expressed concern that some venues and hotels are allegedly withholding payments.
“We’re extremely concerned by many recent reports from agent members that some hotels and venues are making the decision at property and group levels to withhold payments at the moment,” says Lex Butler, chair of HBAA (pictured). “It is unacceptable and needs to be addressed immediately as it seriously threatens the cashflow of the agents and the future of relationships. This crisis is a time to work in partnership and stand united.”
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